Warranty and repair

Every Zippo windproof lighter comes with the manufacturer’s lifetime warranty on the mechanism: “It works or we fix it free™”. The warranty has no time limit, and you don’t need a receipt to make a claim.

What the warranty covers

• the mechanism of the windproof lighter: lid, hinge, cam, flint wheel and insert;
• faults arising from normal use, regardless of the lighter’s age.

What the warranty does not cover

• the finish and decoration of the case: paint, images, engraving and emblems, including wear and damage;
• consumables: flints, wicks and fluid, which the owner replaces;
• damage caused by fire, incorrect filling or attempts at DIY repair.

If the case has to be replaced rather than repaired, the image or engraving cannot be transferred.

Other products

Hand warmers, butane inserts, torches, accessories and other products are covered by the manufacturer’s warranty on the terms stated in the product instructions. If something isn’t working, get in touch and we’ll tell you what to do.

How to make a warranty claim

1. Email info@successllc.am or call (+374) 33 08 04 04 (Mon–Fri, 10:00–17:00). Describe the fault and attach a photo if you can.
2. Before handing over the lighter, remove the insert, let the fluid evaporate completely and take out the flint. We cannot accept a lighter that contains fuel.
3. We will arrange how to hand over the lighter and let you know the timescale for repair or replacement.

Tip: most “faults” are fixed by replacing the flint or wick. Our blog article on caring for your Zippo lighter explains how.